Service Productivity Management Improving Service Performance using DATA ENVELOPMENT ANALYSIS (DEA)

H. David, Sherman, Joe Zhu

dc.contributor.author	H. David, Sherman, Joe Zhu
dc.date.accessioned	2019-03-20T07:21:34Z
dc.date.accessioned	2020-05-06T19:51:00Z
dc.date.accessioned	2020-05-10T17:52:51Z
dc.date.accessioned	2023-07-21T15:06:19Z
dc.date.available	2019-03-20T07:21:34Z
dc.date.available	2020-05-06T19:51:00Z
dc.date.available	2020-05-10T17:52:51Z
dc.date.available	2023-07-21T15:06:19Z
dc.date.issued	2006
dc.identifier.isbn	0-387-33231-6
dc.identifier.isbn	978-0387-33231-4
dc.identifier.uri	http://10.215.13.25/handle/123456789/55676
dc.description	This book guides managers and other readers in the use of DBA as a benchmarking technique to 1) identify high cost service units, 2) identify specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost, and 3) guide the improvement process. Bvery XX Preface assertion and method described herein is supported by an application to an organization that sought to improve performance. Areas where DBA is beneficial and where it can provide only limited benefits are discussed in the context of results and managements' reaction to the DEA findings.	en_US
dc.language.iso	en	en_US
dc.publisher	Springer science + Business Media, LLC	en_US
dc.title	Service Productivity Management Improving Service Performance using DATA ENVELOPMENT ANALYSIS (DEA)	en_US
dc.type	Book	en_US