The Business Guide to Credit Management addresses both the simpler and more complex issues of managing the credit extended to customers and recovering any delayed payments without destroying either customer relationships or, where necessary, debt recovery. The central theme in all the advice given to readers by the credit management professionals who have authored this book – including contributions from key players such as PricewaterhouseCoopers, Coface and Graydon UK – is that effective credit management policies and processes must be at the very heart of any business operation. At the same time, enterprises need to install such procedures while times are good and not simply introduce them as a reaction to adverse business conditions.